When a big firm buys your local IT company, the letter always reads the same way. More resources. Deeper bench. Enterprise-grade tools. Same great team. Some of that is even true. A bigger company can bring real advantages. But the letter never mentions the other side of the trade: the things that quietly get worse […]
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Most people don’t fire their IT company over one disaster. It’s rarely that dramatic. It’s a slow drift: a slower callback here, a problem that keeps coming back there, until one day you realize you’ve been working around your IT support instead of relying on it. The tricky part is that “good enough” is easy […]
You used to be able to call your IT person and they knew your name, your setup, and the one printer that always acts up. Then your provider got acquired by a bigger firm. Now you open a ticket, wait in a queue, and explain your whole environment to a stranger who’s never logged into […]
When you’re picking an IT company, one of the real forks in the road is local versus national. Both can keep your computers running and your email working. The difference shows up in everything around that: how fast you get help, who you talk to, and whether anyone actually knows your business. Here’s an honest […]
You got the email. The local IT company you’d built a relationship with just got bought by a bigger firm. Maybe the message was upbeat: “exciting news, more resources, same great team.” Maybe you read it and felt a knot in your stomach, because the last time a vendor you liked got acquired, the service […]
Every IT company sounds good in the first meeting. They’ll all say they’re responsive, they take security seriously, and they care about your business. So the meeting itself doesn’t tell you much. What tells you something is the questions you ask and how they answer them. You don’t have to be technical to do this […]