16 Years
Serving Vancouver businesses
Same-Day
On-site response
10–100+ Seats
Our focus
5-Star
Google-rated by clients
Outsourcing IT isn’t giving it up. It’s getting it handled.
Outsourced IT support means your business gets a complete IT department — helpdesk, monitoring, security, and planning — without hiring one. We do this under a managed IT services agreement: one flat monthly rate, everything handled.
The businesses that call us about outsourcing are usually at a decision point. They’ve grown to where IT problems cost real money, and the question is: hire someone, or bring in a team? We’ve watched that decision play out since 2009, and the honest answer depends on your size — which is why we’ll tell you if hiring makes more sense for you.
For most businesses between 10 and 100 employees, it doesn’t. Here’s the math.
“I’ve been working with BoldTech for more than 4 years. They are always on top of all my requests and have their customers’ best interests in mind.”
Sandy C. — Bluevolt
One in-house tech vs. an outsourced IT team
The comparison most businesses run in their head. Here it is on paper.
Hiring one IT person
A mid-level IT tech in the Portland metro runs $70,000+ in salary — closer to $90,000 once you add benefits, payroll taxes, training, and tools. For that, you get one person’s knowledge, one person’s hours, and one person’s specialties. They take vacations, they get sick, and when they leave, everything they knew about your systems walks out the door with them.
Outsourcing to BoldTech
A flat monthly rate that’s a fraction of one salary, for a whole team: helpdesk coverage, network and security specialists, Microsoft 365 expertise, and someone planning your technology budget. Nobody’s vacation takes your IT down, and your documentation lives in our systems — written down, current, and yours. Turnover stops being your problem.
There’s a size where hiring in-house makes sense — usually well past 100 employees, or when you need someone physically present every day. We’ll tell you honestly which side of that line you’re on.
What stays in your control
The biggest fear about outsourcing is losing control. Here’s exactly what stays yours.
Your accounts
Every license, domain, and vendor account stays registered to your business — not to us. You’re never locked in.
Your data
Your files, your email, your backups — yours. We manage them; we don’t own them.
Your decisions
Every project and purchase gets quoted before work starts. You approve spending; we don’t surprise you.
Your documentation
Passwords, network maps, and system docs are kept current and belong to your business. If we ever part ways, you get all of it.
What the transition looks like
Whether you’re replacing an internal hire, a departing “computer person,” or another provider.
1. Assessment
We look at your current setup and what knowledge needs capturing before it disappears. You get an honest read and an exact monthly number.
2. Knowledge transfer
We document everything — systems, passwords, vendors, quirks — so nothing lives only in someone’s head. This is where outsourcing pays off first.
3. Full coverage
Your staff gets a helpdesk, your systems get monitored, and IT planning starts happening on a schedule. Most teams forget what the old way felt like within a quarter.
From businesses that made the call
What outsourcing to BoldTech has looked like for our clients.
★★★★★
“What a difference they’ve made. I no longer receive requests for IT support from our staff on a daily basis. I’m now able to focus on my job without having to make time to pick up where our previous IT support failed.”
Heather M.
CH Murphy Clark Ullman
★★★★★
“BoldTech is amazing. They are professional, prompt, and always willing to assist. We are a small business and have been using them for all our technical, computer, and cybersecurity needs for over 5 years and they have never let us down.”
Stacey L.
Lisa Tom CPA
★★★★★
“BoldTech is a great IT company to work with. They are attentive and helpful to our needs and in a timely manner and also in a respectful and kind way. I appreciate them so much!”
Tami C.
Columbia Adventist Academy
Common questions about outsourcing your IT
The questions owners ask when they’re weighing this decision. If yours isn’t here, call and ask it directly.
What is outsourced IT support?
Outsourced IT support means an outside company acts as your IT department — helpdesk for your staff, monitoring and maintenance of your systems, security management, and technology planning — for a flat monthly rate. You get the capabilities of a full IT team without recruiting, hiring, or managing one.
How much does outsourced IT support cost compared to hiring?
A single mid-level IT hire in the Portland metro costs $70,000 or more in salary — closer to $90,000 with benefits, taxes, and training. Outsourcing to us costs a fraction of that, priced as a flat monthly rate based on your users, servers, and locations. We’ll give you an exact number after a short assessment.
Do we lose control of our systems?
No — and this matters to us. Every account, license, and domain stays registered to your business. Documentation belongs to you. Projects get quoted before work starts so you approve every dollar. If we ever part ways, you get everything: passwords, network docs, the lot. We keep clients by being good, not by holding things hostage.
What if our IT person is leaving and everything is in their head?
That’s one of the most common ways businesses come to us, and it’s urgent but fixable. During onboarding we capture and document everything — ideally while they’re still there, but we’ve done it plenty of times after the fact. The end state is your IT knowledge written down and owned by the business, not a person.
Can we outsource part of our IT and keep some in-house?
Yes. If you have an internal person you want to keep, we work alongside them — they handle day-to-day questions, we provide escalation, security, and project capacity. That arrangement is called co-managed IT, and it’s common at the larger end of our client range.
How do you support us if you're not in our building?
Most issues are resolved remotely within the same day — faster than waiting for someone to walk over. When hands-on work is needed, we’re local: same-day or next-day on-site across Vancouver, Clark County, and the Portland metro. You get remote speed and local presence, not one or the other.
Weighing the hire vs. outsource decision?
Bring us your numbers. We’ll give you an honest comparison for your size of business — even if the answer is “hire someone.”
9013 NE Hwy 99, Suite W • Vancouver, WA 98665 • (360) 718-3450 • Serving Clark County since 2009
Check out our other Services!
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