16 Years
Serving Vancouver businesses
24/7
Monitoring behind your tech
10–100+ Seats
Our focus
5-Star
Google-rated by clients
One person can’t be a whole IT department
Co-managed IT fixes the math. Your person keeps doing what they do best — day-to-day support from someone who knows your business cold. We bring everything that’s hard to be alone: senior engineers to escalate to, 24/7 monitoring, enterprise tooling, security operations, and extra hands for projects.
And if you’re the IT person reading this: we’re not after your job. Co-managed only works when you’re bought in — our best co-managed relationships are the ones the internal tech pushed for.
“BoldTech is a great IT company to work with. They are attentive and helpful to our needs and in a timely manner and also in a respectful and kind way.”
Tami C. — Columbia Adventist Academy
What your IT person gets behind them
The parts of an IT department one person can’t be.
An escalation bench
Stuck on a gnarly server issue or a network problem outside their wheelhouse? They call us and get a senior engineer, not a forum thread.
Enterprise tooling
Professional endpoint monitoring, documentation, and security platforms — the tooling no one-person shop can justify buying alone.
Real vacations
We cover support while your person is out, and monitoring runs around the clock regardless. No more checking email from the beach.
Project capacity
Migrations, office moves, and rollouts happen without the helpdesk going dark. Your person leads with local knowledge; we bring the extra hands.
Security operations
Email security, endpoint detection, MFA, and patching run as managed layers — so security stops being one more thing on one person’s list.
Documented everything
Your environment gets professionally documented and shared with your team — so knowledge lives in a system, not one person’s head.
Hiring IT person #2 vs. co-managed IT
The decision that usually brings businesses to this page.
Hiring a second tech
Another $70,000–$90,000 all-in for one more person’s hours and one more person’s specialties. You still can’t cover 24/7, you still have single points of failure on every skill, and now you’re managing two careers instead of one. The right call at some point — but usually later than owners think.
Co-managed with BoldTech
A flat monthly rate that’s a fraction of a second salary, for a whole team’s worth of coverage: senior escalation, 24/7 monitoring, security operations, project capacity, and tooling. Your internal person gets backup on day one — no recruiting, no ramp-up, no turnover risk.
What clients say about working with us
From businesses that count on us as part of their team.
★★★★★
“What a difference they’ve made. I no longer receive requests for IT support from our staff on a daily basis. I’m now able to focus on my job without having to make time to pick up where our previous IT support failed.”
Heather M.
CH Murphy Clark Ullman
★★★★★
“I’ve been working with BoldTech for more than 4 years. As a customer, I can’t ask for a better service. They are always on top of all my requests and have their customers’ best interests in mind. I’d recommend their service to anyone.”
Sandy C.
Bluevolt
★★★★★
“They are responsive to my business needs and customer support line is exceptional. I am working with them on updating my servers and mobile computing options and they come in time and again at budget (and sometimes under).”
Ric P.
Meadow Glade Adventist Elementary
Common questions about co-managed IT
From owners and from internal IT people — both ask good ones. If yours isn’t here, call and ask it directly.
What is co-managed IT?
Co-managed IT means your internal IT person and our team split the work deliberately. They keep the day-to-day support and the local knowledge; we provide senior escalation, 24/7 monitoring, security operations, enterprise tooling, and project capacity. One flat monthly rate, with a written division of responsibilities.
Will you replace our IT person?
No — and we mean it structurally, not just politely. Co-managed only works when your internal person is bought in, because they’re the one using our tools and calling our engineers. We succeed when they look good. If what you actually want is to replace internal IT entirely, that’s our outsourced IT service, and we’ll have that conversation honestly instead of disguising it.
How do responsibilities get divided?
In writing, during onboarding. A typical split: your person owns user support, local hardware, and anything needing building presence; we own monitoring, patching, security layers, backups, and escalation. But it flexes to your person’s strengths — some love networking and hand us the helpdesk overflow instead.
What tools does our IT person get access to?
The same stack we run for fully managed clients: endpoint monitoring and management, professional documentation, and our security tooling. Your person gets real access — not a read-only view — and your environment’s documentation belongs to your business. We’ll walk through the specific platforms during the assessment.
How is co-managed IT priced?
A flat monthly rate, scoped to what we’re covering — typically lower than full managed IT since your person handles day-to-day support. We’ll give you an exact number after a short assessment, and your IT person should be in that conversation.
What size business does co-managed fit?
It earns its keep most clearly from about 30 seats up — the range where one internal person is underwater but a second hire is hard to justify. We support co-managed arrangements well past 100 seats.
Owner or IT person — either way, let’s talk.
Bring us your setup and your pain points. We’ll show you what a split would look like, with your person in the room.
9013 NE Hwy 99, Suite W • Vancouver, WA 98665 • (360) 718-3450 • Serving Clark County since 2009
Check out our other Services!
Managed IT Support
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Outsourced IT Support
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CyberSecurity
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IT Consulting
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