Since 2009
Serving local businesses
Owner-run
The same small team, every time
5.0★ on Google
From real local clients
Portland + Vancouver
On-site when it counts
Why this keeps happening
Managed IT brings in steady monthly revenue, so larger firms — often backed by private equity — buy up local IT shops and fold them into one big operation. It’s a business model, not a conspiracy. But it changes who you’re working with, and the personal attention is usually what pays for the scale.
What usually changes after an acquisition
New faces on support
The tech who knew your setup gets absorbed into a central help desk.
A ticket queue
“Call your guy” becomes a portal, tiers, and a wait.
Price creep at renewal
Bigger overhead gets passed on when the contract comes up.
Less attention
Looking-ahead advice gives way to just fixing what breaks.
Signs the service is already slipping
Slower responses, feeling like a ticket number, re-explaining your setup to someone new every time. None of it is bad enough to act on alone — which is exactly how a year slips by.
Feeling like just a number?
You’re not stuck — your options
Two mistakes: panicking and switching on day one, or settling for service that quietly gets worse. The middle path is to watch, write down what changes, and know your options. Start with the full playbook below.
Free guide — no sign-up
Your IT company got acquired? Here's your game plan
A short survival guide for when your local IT provider gets bought: what changes, what to watch in the first 90 days, when to act, and how to move to a local team without the chaos. No email required.
Free to read. No email required.
Rather just talk it through?
Book a 15-minute call
The local alternative
A local, owner-run team is the opposite of being one account in a big portfolio: the same people who know your setup, who answer when you call, and who can show up when something needs hands on it.
Acquisition vs. a local partnerCommon questions
My IT company got acquired - do I have to switch?
No. An acquisition doesn’t automatically mean your service gets worse. Give it a little time, watch the first 90 days — response times, who’s answering, pricing at renewal — and write down what changes. Switching in a panic on day one is as much a mistake as quietly settling for service that’s slipped.
How do I get my data and documentation back?
It’s yours to get back: your files, email, network records, accounts, and licenses. Before you give notice, confirm where everything lives and that you can access it. A good new provider has done this many times and can retrieve and rebuild your documentation even if the outgoing one is slow to hand it over.
Can I leave before my contract is up?
Check the agreement for the term, renewal date, and notice window — many auto-renew unless you give notice in time. An acquisition can also change the company you originally signed with, which sometimes affects the terms. Even mid-term you usually have options: run out the clock, negotiate an exit, or line up the next provider so you’re ready the day you’re clear.