16 Years
Serving Vancouver businesses
Same-Day
On-site response
10–75 Seats
Our focus
5-Star
Google-rated by clients
What managed IT actually means
Managed IT services means we take ownership of your technology for a flat monthly rate. Your staff gets a helpdesk to call, your systems get monitored and maintained around the clock, your security gets handled in the background, and your technology decisions get made on a plan instead of in a crisis.
The key word is ownership. With hourly IT, you pay someone to react when things break. With managed IT, keeping things from breaking is the whole job — and the incentives finally point the right direction. We make money when your IT works, not when it doesn’t.
BoldTech has provided managed IT services to Vancouver, WA businesses since 2009. Our clients run 10 to 75 employees, and many have been with us for over a decade.
“What a difference they’ve made. I no longer receive requests for IT support from our staff on a daily basis. I’m now able to focus on my job without having to make time to pick up where our previous IT support failed.”
Heather M. — CH Murphy Clark Ullman
Managed IT vs. break-fix
The two ways small businesses buy IT, side by side.
Break-fix (hourly IT)
Something breaks. You call. You wait. You pay by the hour until it’s fixed, and the bill depends on how bad the problem was. Nobody is watching your systems between calls, so the same problems come back — and a bad month means a big invoice. The provider earns more when you have more problems.
Managed IT (flat monthly rate)
Your systems are monitored around the clock, maintenance happens on schedule, and most problems get fixed before your staff notices them. When something does break, the fix is included — no meter running. The cost is the same every month, and the provider earns the same whether you have a quiet month or a rough one. Prevention is the business model.
For businesses that rely on technology every day, managed IT almost always costs less over a year than break-fix — and that’s before counting the downtime it prevents.
What’s included in managed IT from BoldTech
One agreement, one monthly rate, all of this.
Helpdesk for your staff
Real people who answer, track every request to resolution, and explain things in plain English.
24/7 monitoring and maintenance
Patching, updates, and around-the-clock monitoring of servers, workstations, and network gear.
Security management
Email security, endpoint protection, and MFA enforcement — managed continuously, not installed and forgotten.
Microsoft 365 and cloud
Accounts, licensing, Teams, and SharePoint managed across your whole organization.
Backup and recovery
Tested backups and a written recovery plan, so a bad day doesn’t become a bad month.
Strategy and budgeting
Regular reviews, a technology roadmap, and budget forecasts — IT decisions made on a plan, not in a panic.
Switching providers is easier than you think
The number one reason businesses stay with an IT provider they’re unhappy with: they assume switching will be painful. Here’s the actual process.
1. Assessment
A short, no-pressure look at your current setup. You get an honest read on what’s working, what isn’t, and an exact monthly number.
2. Onboarding
Over the first few weeks we document your environment, install monitoring, and fix the issues that have been annoying your staff for months. Your team keeps working the whole time.
3. Steady state
Day-to-day support runs quietly in the background, and we meet with you regularly to review and plan ahead. IT stops being something you think about.
What Vancouver businesses say about our managed IT
From clients who made the switch.
★★★★★
“Jeff and his team are the best. They are super responsive whether it’s an emergency or just a general inquiry. Customer service, integrity, and honesty have never wavered with BoldTech since we first signed up nearly a decade ago.”
Aly S.
Battle Ground Chiropractic
★★★★★
“I’ve been working with BoldTech for more than 4 years. As a customer, I can’t ask for a better service. They are always on top of all my requests and have their customers’ best interests in mind. I’d recommend their service to anyone.”
Sandy C.
Bluevolt
★★★★★
“They are responsive to my business needs and customer support line is exceptional. I am working with them on updating my servers and mobile computing options and they come in time and again at budget (and sometimes under).”
Ric P.
Meadow Glade Adventist Elementary
Common questions about managed IT services
What business owners ask before moving to managed IT. If your question isn’t here, call us and ask it directly.
What do managed IT services include?
Helpdesk support for your staff, 24/7 monitoring and maintenance, security management, Microsoft 365 administration, backup and recovery, and ongoing technology planning — all under one flat monthly agreement. Projects like office moves or server replacements are quoted separately so you approve costs up front.
How much do managed IT services cost in Vancouver, WA?
Pricing is a flat monthly rate based on your user count, servers, and locations. We’ll give you an exact number after a short assessment of your environment, with no obligation. The number stays the same every month — no hourly meter.
How long does switching IT providers take?
Onboarding typically runs a few weeks: we document your environment, install monitoring, and work through the backlog of issues your staff has been living with. Your team keeps working normally the whole time — switching is far less disruptive than most owners expect.
Do we have to replace our existing hardware or software?
No. We assess what you have first and build around it. When something genuinely needs replacing, you’ll get a plain-English explanation of why, what it costs, and what happens if you wait — then you decide.
What happens after hours or on weekends?
Your systems are monitored 24/7, and critical alerts get acted on whenever they happen. For staff support outside business hours, we offer an after-hours support option as an add-on — we’ll be straight with you about whether your business actually needs it.
What size businesses do you work with?
Our sweet spot is 10 to 75 employees — big enough to need real IT, small enough that we’re the whole department. We also offer small business IT support for companies at the lower end of that range.
Ready for IT that’s actually managed?
No sales pitch. A short conversation and an honest answer on whether we’re the right fit.
9013 NE Hwy 99, Suite W • Vancouver, WA 98665 • (360) 718-3450 • Serving Clark County since 2009
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