Within 1 Hour
Critical issue response
Same-Day
On-site when needed
16 Years
Serving Vancouver businesses
5-Star
Google-rated by clients
If this is happening right now
We handle these as emergencies, whether or not you’re a current client:
- Server or network down — nobody can work
- Suspected ransomware or a hacked account
- Email down across the company
- Files missing, encrypted, or inaccessible
- Phones down (VoIP outage)
- A departing employee and you’re worried about access
If you suspect ransomware
Before anything else: disconnect the affected computer from the network — unplug the network cable or turn off Wi-Fi. Don’t pay anything, don’t click anything else, and leave the machine on. Then call us. Every minute it stays connected is a minute it can spread.
Have this ready when you call
What’s affected (one machine or everyone), when it started, and anything that changed right before — an update, an email someone clicked, a power blip. Don’t worry if you don’t know; we’ll figure it out together.
How emergency response works
From your call to back-to-work.
1. Call and triage
A real person answers, asks the right questions, and starts working the problem remotely — usually within minutes for critical issues.
2. Stabilize
Most emergencies get resolved remotely. When hands are needed on hardware, we’re local — same-day on-site across Vancouver, Clark County, and the Portland metro.
3. Find the cause
Once you’re back up, we tell you plainly what happened, why, and what would keep it from happening again. No scare tactics — just the picture.
Not a client? Call anyway.
Plenty of our long-term clients first called us mid-crisis, stuck with a provider who wasn’t answering. Emergency work for non-clients is billed hourly — we’ll tell you the rate on the phone before any work starts, and you’ll never get a surprise invoice. If we can talk you through a quick fix for free, we will.
Responsive when it counts
From clients who’ve called us on their worst day.
★★★★★
“Jeff and his team are the best. They are super responsive whether it’s an emergency or just a general inquiry. Customer service, integrity, and honesty have never wavered with BoldTech since we first signed up nearly a decade ago.”
Aly S.
Battle Ground Chiropractic
★★★★★
“BoldTech is amazing. They are professional, prompt, and always willing to assist. We are a small business and have been using them for all our technical, computer, and cybersecurity needs for over 5 years and they have never let us down.”
Stacey L.
Lisa Tom CPA
★★★★★
“What a difference they’ve made. I no longer receive requests for IT support from our staff on a daily basis. I’m now able to focus on my job without having to make time to pick up where our previous IT support failed.”
Heather M.
CH Murphy Clark Ullman
Emergency support questions
Quick answers when you don’t have time to read a website.
How fast can you respond?
Critical issues get a response within the hour — usually much faster during business hours. Most emergencies start getting worked remotely within minutes of your call. When on-site hands are needed, we’re local: same-day across Vancouver, Clark County, and the Portland metro.
Do you help businesses that aren't your clients?
Yes. Emergency calls from non-clients are how many of our longest relationships started. You don’t need a contract to get help today.
What does emergency IT support cost?
For businesses without an agreement, emergency work is billed hourly — we tell you the rate on the phone before any work starts. For our managed IT clients, emergency response is part of the monthly agreement.
Can you fix things remotely?
Most of the time, yes — remote is usually the fastest path because we can start immediately. Hardware failures and network outages sometimes need a person in the building, and we dispatch same-day for those.
What should I do about ransomware right now?
Disconnect the affected machine from the network (unplug the cable or kill Wi-Fi), leave it powered on, don’t pay anything, and call us. Don’t try to clean it yourself — well-meaning cleanup attempts often destroy the evidence needed to assess what was taken.
How do we keep this from happening again?
That conversation happens after you’re back up, not during the fire. Most emergencies trace back to missing patches, aging hardware, no monitoring, or untested backups — the exact things managed IT exists to prevent. No pressure either way; some businesses just want the fix, and that’s fine.
Down right now? Don’t keep reading.
Call. A real person answers, and we start working the problem on that first call.
9013 NE Hwy 99, Suite W • Vancouver, WA 98665 • (360) 718-3450 • Serving Clark County since 2009
Check out our other Services!
Managed IT Support
Learn More
Business Continuity
Learn More
CyberSecurity
Learn More
IT Support Vancouver WA
Learn More
