Managed IT
BoldTech Solutions is dedicated to providing quality IT support services to small and medium sized businesses in the Vancouver/Portland area. We offer a range of Maintenance and Support Plans to help you manage your IT environment.
Proactive, expert IT support, helpdesk, data backup and more. One flat-rate monthly fee.
Our service and technical consultants can also help you customize a Maintenance and Support Plan to meet the unique needs of your organization. We meet with you to determine your business goals, discuss your network environment, specify your users’ needs and define critical business functions. We then perform a technology assessment of your site and advise you if changes or improvements are necessary.
BoldTech Solutions Managed IT Services
Network Monitoring/Management
Your network is the heart of your business, pumping data to and from all of its internal and external parts. When you outsource responsibility for the health of your network to BoldTech Solutions, we continually monitor your infrastructure. Your network is constantly under our watchful eye to make sure all of your critical components are up and running.
Server Management
A fully managed server maximizes use of IT resources for greater productivity and provides early detection of potential issues that can be resolved before they escalate. In addition to keeping your servers running, keeping data secure is always front and center. This service typically includes: software updates, operating system updates, firewall services, backup services, advanced technical support, application deployment, database management, server monitoring and recovery, anti-spam and virus protection, security scans and audits, and telephone and/or email-based support.
Workstation Management
While much of our Managed Server service applies to workstations, there are differences that require special expertise. BoldTech’s Managed Workstation/Laptop service takes responsibility for ensuring that your workstations and laptops are secure from virus and worm threats and are optimized from an operational perspective. Our top priorities are to maximize employee productivity, and minimize outside threats to network resources and data caused by web-surfing, email attachments, etc.
Help Desk
If indeed your network is the heart of your operation, your helpdesk is certainly its pacemaker, working to correct any hiccups that may occur. When you outsource this function to BoldTech’s Helpdesk, your employees can call or email us requests for IT support. We handle trouble-ticketing and escalate both hardware and software issues to expedite resolution—from the easiest to the most urgent—and restore productivity.
Vendor Management
Managing your internal technology is stressful enough without the added headache of managing your technology vendors. We manage and coordinate your internet, phone, and other outside technology vendors for you, freeing you to focus on growing your business.
Backup/Disaster Recovery
Securing your business assets and operations is critical for survival. Compromise is unacceptable. BoldTech Solutions lowers the cost of administering disaster recovery programs and improves preparedness by eliminating hardware, software and employee costs. We ensure that your disaster recovery plan is in sync with your changing business requirements.